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You are here: Home / News / New Government and BAA initiative to cut Heathrow waiting times
New Government and BAA initiative to cut Heathrow waiting times
Heathrow Airport operator BAA and the Home Office's UK Border Agency have announced that they are planning to work together on reducing passenger waiting times at border control in the London airport. Under the new initiative, border control waiting times will be cut from the current level of 25 minutes to a maximum of 15 minutes for UK and EU travellers. The Heathrow plans follow August's joint agreement between Manchester Airport and the UK Border Agency, which has set targets to reduce waiting times from 45 to 30 minutes for non-EU citizens. Possible waiting time reduction measures could include new displays in arrivals areas to provide passengers with additional information, and new greetings staff who will be on hand to answer travellers' questions and help direct them through the airport. Jacqui Smith, the Home secretary said the UK's border will remain strong and secure, even with the new waiting time reduction scheme. Chief operating officer at Heathrow Airport Mike Brown added: 'We welcome any moves to drive down queues and improve the passenger experience at Heathrow, and I am very pleased that the home secretary and the UK Border Agency have signed up to this positive initiative. ' In 2007, Heathrow Airport handled more than 67 million passengers, and employs around 1,900 UK Border Agency staff.
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